Updated at 2021-01-01
Viderai („we,“ „our,“ or „us“) is committed to protecting your
https://viderai.com, and its associated subdomains (collectively, our „Service“).
By accessing or using our Service, you signify that you have read,
understood, and agree to our collection, storage, use, and disclosure of your personal information as
Definitions and key terms
of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and saved
by your web browser. It is used to identify your browser, provide analytics, remember information about
you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or
“our,” it refers to BonMedix s.r.o, Motylova 8, 71300 Ostrava that is responsible for your
- Country: where Viderai or the owners/founders of
Viderai are based, in this case is Czech Republic.
- Customer: refers to the company, organization or person that
signs up to use the Viderai Service to manage the relationships with your consumers or service
- Device: any internet connected device such as a phone, tablet,
computer or any other device that can be used to visit Viderai and use the services.
- IP address: Every device connected to the Internet is assigned
a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic
blocks. An IP address can often be used to identify the location from which a device is connecting to
- Personnel: refers to those individuals who are employed by
Viderai or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or
in connection with other information — including a personal identification number — allows for the
identification or identifiability of a natural person.
- Service: refers to the service provided by Viderai as
described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors,
promotional and marketing partners, and others who provide our content or whose products or services we
think may interest you.
- Website: Viderai’s site, which can be accessed via
this URL: https://viderai.com.
- You: a person or entity that is registered with
Viderai to use the Services.
What Information Do We Collect?
We collect information from you when you visit our service, register, place an
order, subscribe to our newsletter, respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
- Email Addresses
- Mailing Addresses
- Job Titles
- Billing Addresses
- Debit/credit card numbers
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following
- To personalize your experience (your information helps us to better respond to
your individual needs)
- To improve our service (we continually strive to improve our service offerings
based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively
respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When do we use customer information from third parties?
We receive some information from the third parties when you contact us. For example,
when you submit your email address to us to show interest in becoming our customer, we receive information
from a third party that provides automated fraud detection services to us. We also occasionally collect
information that is made publicly available on social media websites. You can control how much of your
information social media websites make public by visiting these websites and changing your privacy
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with
third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who
provide our content or whose products or services we think may interest you. We may also share it with our
current and future affiliated companies and business partners, and if we are involved in a merger, asset
sale or other business reorganization, we may also share or transfer your personal and non-personal
information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as
hosting and maintaining our servers and our service, database storage and management, e-mail management,
storage marketing, credit card processing, customer service and fulfilling orders for products and services
you may purchase through our service. We will likely share your personal information, and possibly some
non-personal information, with these third parties to enable them to perform these services for us and for
We may share portions of our log file data, including IP addresses, for analytics purposes with third
parties such as web analytics partners, application developers, and ad networks. If your IP address is
shared, it may be used to estimate general location and other technographics such as connection speed,
whether you have visited the service in a shared location, and type of device used to visit the service.
They may aggregate information about our advertising and what you see on the service and then provide
auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement
officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to
respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a
third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally
actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
We will collect personal information that you submit to us. We may also receive
personal information about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on our service, you agree to receive emails from
us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out
link or other unsubscribe option that is included in the respective email. We only send emails to people who
have authorized us to contact them, either directly, or through a third party. We do not send unsolicited
commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree
to allow us to use your email address for customer audience targeting on sites like Facebook, where we
display custom advertising to specific people who have opted-in to receive communications from us. Email
addresses submitted only through the order processing page will be used for the sole purpose of sending you
information and updates pertaining to your order. If, however, you have provided the same email to us
through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time
you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at
the bottom of each email.
Could my information be transferred to other countries?
We are incorporated in Czech Republic. Information collected via our website,
through direct interactions with you, or from use of our help services may be transferred from time to time
to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted
anywhere in the world, including countries
that may not have laws of general applicability regulating the use and transfer of such data. To the fullest
extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans- border
transfer and hosting of such information.
Is the information collected through our service secure?
We take precautions to protect the security of your information. We have physical,
electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data
security, and correctly use your information. However, neither people nor security systems are foolproof,
including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to
follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot
guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your
personal information, you agree that intentional misconduct will be the standards used to measure our
compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information we collect
depend on your relationship with us. Personnel may update or correct their information as detailed in our
internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally
identifiable information as follows. You can contact us in order to (1) update or correct your personally
identifiable information, (2) change your preferences with respect to communications and other information
you receive from us, or (3) delete the personally identifiable information maintained about you on our
systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes
and deletions will have no effect on other information that we maintain, or information that we have
deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique
password) to verify your identity before granting you profile access or making corrections. You are
responsible for maintaining the secrecy of your unique password and account information at all times.
You should be aware that it is not technologically possible to remove each and every record of the
information you have provided to us from our system. The need to back up our systems to protect information
from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be
difficult or impossible for us to locate. Promptly after receiving your request, all personal information
stored in databases we actively use, and other readily searchable media will be updated, corrected, changed
deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do
so by contacting the organization of which you are a customer.
If you are one of our workers or applicants, we collect information you voluntarily
provide to us. We use the information collected for Human Resources purposes in order to administer benefits
to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with
respect to communications and other information you receive from us, or (3) receive a record of the
information we have relating to you. Such updates, corrections, changes and deletions will have no effect on
other information that we maintain, or information that we have provided to third parties in accordance with
Sale of Business
We reserve the right to transfer information to a third party in the event of a
sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate
Affiliates (as defined herein), or that portion of us or any of its
Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file
a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided
We may disclose information (including personal information) about you to our
which directly or indirectly controls, is controlled by or is under common control with us, whether by
ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide service to you and
fulfill the purposes described in this policy. This is also the case for anyone that we share your
information with and who carries out services on our behalf. When we no longer need to use your information
and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either
remove it from our systems or depersonalize it so that we can’t identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal
information when you place an order or enter, submit, or access your personal information. We offer the use
of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to keep the information
confidential. After a transaction, your private information (credit cards, social security numbers,
financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any
information you transmit to us or guarantee that your information on the Service may not be accessed,
disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial
The laws of Czech Republic, excluding its conflicts of law rules, shall govern this
Agreement and your use of our service. Your use of our service may also be subject to other local, state,
national, or international laws.
By using our service, registering an account, or making a purchase, you consent to
Links to Other Websites
other websites not operated or controlled by us. We are not responsible for the content, accuracy or
opinions expressed in such websites, and such websites are not investigated, monitored or checked for
accuracy or completeness by us. Please remember that when you use a link to go from the Services to another
including those that have a link on our platform, is subject to that website’s
own rules and policies. Such third parties may use their own cookies or other methods to collect information
We use „Cookies“ to identify the areas of our website that you have visited. A
to personalize the Content that you see on our website. Most web browsers can be set to disable the use of
Cookies. However, if you disable Cookies, you may not be able to access functionality on our website
correctly or at all. We never place Personally Identifiable Information in Cookies.
We use remarketing services. What Is Remarketing? In digital marketing, remarketing
(or retargeting) is the practice of serving ads across the internet to people who have already visited your
website. It allows your company to seem like they’re “following” people around the internet by serving ads
on the websites and platforms they use most.
We do not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware
that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification of parental consent, We take
steps to remove that information from our servers.
We may display, include or make available third-party content (including data,
information, applications and other products services) or provide links to third-party websites or services
(„Third- Party Services“).
You acknowledge and agree that we shall not be responsible for any Third-Party
Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality,
decency, quality or any other aspect thereof. We do not assume and shall not have any liability or
responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you
and you access and use them entirely at your own risk and subject to such third parties‘ terms and
Facebook pixel is an analytics tool that allows you to measure the effectiveness of
your advertising by understanding the actions people take on your website. You can use the pixel to: Make
sure your ads are shown to the right people. Facebook pixel may collect
information from your device when you use the service. Facebook pixel collects information that is held in
• Google Maps APIs
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in
functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
use. However, without these cookies, certain functionality like videos may become unavailable or you would
be required to enter your
login details every time you visit our service as we would not be able to remember that you had logged in
uses „Sessions“ to identify the areas of our website that you have visited. A Session is a small piece of
data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European
is this data collected, and how we maintain this data under protection from being replicated or used in the
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents‘
data is protected by companies and enhances the control the EU residents have, over their personal data.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a
broad spectrum of information that could be used on its own, or in combination with other pieces of
information, to identify a person. Personal data extends beyond a person’s name or email address. Some
examples include financial information, political opinions, genetic data, biometric data, IP addresses,
physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent
way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it
should only be used for that purpose. Organizations must specify why they need the personal data when
they collect it.
- Personal data should be held no longer than necessary to fulfil its
- People covered by the GDPR have the right to access their own personal data.
They can also request a copy of their data, and that their data be updated, deleted, restricted, or
moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals‘
personal data that they collect and process. It also raises the stakes for compliance by increasing
enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At
Help Scout we strongly believe that your data privacy is very important and we already have solid security
and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights – Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements
of GDPR. processes or stores all personal data in fully vetted, DPA compliant vendors. We do store
all conversation and personal data for up to 6 years unless your account is deleted. In which case, we
longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability
to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the
start and have always given you access to your data and your customers data. Our customer support team is
here for you to answer any questions you might have about working with the API.
Don’t hesitate to contact us if you have any questions.